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Product Manager - ITSM

  • Location:

    England

  • Sector:

    IT Architecture & Strategy

  • Job type:

    Contract

  • Job functions:

    IT Service Management

  • Salary:

    £550 - £600 per day

  • Contact:

    James Birdi

  • Contact email:

    james.birdi@lafosse.com

  • Job ref:

    83870_1664528593

  • Published:

    2 months ago

  • Expiry date:

    2022-10-13

  • Startdate:

    ASAP

You're role as Product Manager(ITSM) will be to provide support during the implementation of a word-class Service Management solution, implementing strong ongoing governance standards and controls.

Location - Remote Working
Pay Rate - up to £600 p/d (Inside IR35)

You will take responsibility for all development, deployment, administration and automation of the ITSM platform, ensuring adherence to core ITIL disciplines and all delivery methodologies to ensure the ITSM tool is well used across the entire Technology landscape.

Key Responsibilites:

  • Manage and maintain the ITSM platform and all integrations, ensuring the platform is ready for use and always offers high quality data and processes
  • Ensure permissions and platform access (roles, users, and groups) are appropriately governed and assigned
  • Troubleshoot system issues, investigate and recommend permanent solution and workarounds
  • Work closely with peers across the business and in other Technology departments, to drive alignment and integration with complimentary products and processes

Ideally You'll Have:

  • Expertise in ServiceNow configuration, administration, and usage
  • Minimum 2 years of job-related experience
  • Self-motivated, self-starter, with experience in owning and improving ServiceNow ITSM processes and workflows
  • Hands-on development, management, and deployment experience with ServiceNow

Sound interesting? Please apply directly for more detail.

All candidates will be reviewed and responded to