Product Manager – CX

Product Manager – Customer Experience (CX) – Telecomunications – Hybrid / Remote (UK Based) – £80,000 + 10% Bonus 

Company

A well-established European provider of B2B technology solutions, delivering communications and digital services to business customers across multiple markets. The organisation focuses on creating simple, intuitive experiences for its users by offering innovative and scalable solutions in a fast-evolving industry.

The Role

Product Manager – Customer Experience (CX)

This is a high-impact strategic role that sits at the intersection of product vision, market insight, and commercial delivery. You’ll be responsible for shaping the long- and short-term direction of a key part of the CX product portfolio across all regions and routes to market.

As a domain expert in CX—both current capabilities and future innovations such as AI and automation—you will craft and champion the product strategy. You will drive product evolution, evaluate commercial opportunities, and own end-to-end business cases to ensure competitive advantage and sustainable growth.

This role offers a unique blend of strategy, market analysis, internal stakeholder engagement, and external partnerships. It also includes a strong influence over go-to-market plans, vendor relationships, and thought leadership across the business.

Your Profile

You are a strategic, commercially minded product leader with a passion for customer experience technology and innovation. You thrive in complex environments and excel at balancing strategic vision with practical execution.

Experience You Bring:

• Commercial and product management experience in a tech or telecoms environment
• Deep understanding of B2B product environments, particularly across both direct and channel sales models
• Experience working with contact centres / call centres
• Experience managing complex vendor partnerships and contributing to commercial negotiations
• Strong familiarity with CX technologies and trends, including AI, bots, automation, and their impact on different customer segments
• Proven track record of shaping product strategy and delivering results in a cross-functional, fast-paced environment