Product Manager - Sustainable Energy Company
La Fosse Associate has partnered with this Sustainable energy company whose mission is to create a zero-carbon future for everyone. They are looking for a passionate, customer-focused Product Manager who will create seamless and intuitive journeys and solutions across their digital channels.
Working on their app and website you'll focus on continuous improvement to drive quality customer experiences, providing customer value whilst targeting business KPI's including customer satisfaction avoidable contact reduction, self-serve and journey completion.
Leading on impactful change by analysing customer issues and insights and using these to create the 'right' customer solutions through working closely with development and design. You will also work collaboratively with senior stakeholders on value, need, resources and complexity, which will include maintenance of and improvements to existing products and the delivery of new innovative solutions.
As a Product Manager, you will be responsible for creating seamless intuitive customer-centric journeys and solutions across our digital channels and business. Developing and maintaining our suite of products, you will work very closely with our other teams across Customer-Digital, and the wider EDF business who will need to input into and advise on product solutions.
You'll identify ways to continuously improve customer experience to drive self-serve, competitiveness & profitability, using insight to challenge existing practices where benefits are clear.