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Process Lead/Analyst

  • Job reference: 27430
  • Location: Hertfordshire
  • Job type: Contract
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £340 - £360 per day

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A FTSE 100 technology company are currently looking for an experienced Process Lead/analyst to work in the Service Excellence programme. The role involves working in a cross functional environment, adapting and implementing new tools and processes for a variety of workstreams including the Regional Service Deliver Managers, Business Relationship Directors, Service Management Office Manager and Continual Service Improvement Manager. They are based in Hertfordshire and are looking for an ASAP start on a 3 month rolling contract. Key responsibilities below -

  • Act as overall Co-ordination Lead cross functionally across the CIO teams of all Processes and Tools
  • Co-ordinating with the work stream leads as aligned to each of the relevant work streams
  • Facilitate workshops with IT staff in different specialisms
  • Identify gaps in existing processes and tool documentation
  • Develop implementation plans to deliver suggested improvements and initiate actions within the relevant work streams
  • Help Desk, Technical and Application teams, On Site IT support
  • Working with business and technical staff - Director level down

To apply for this role please follow the link.

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