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Problem Manager

  • Job reference: 24245
  • Location: Nuneaton
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £35000 - £38000 per annum

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Problem Manager - Warwickshire - £38,000

I am currently collaborating with a leading provider of manufacturing, logistics, and consultancy services who are looking for a Problem Manager to join their Service Delivery function. The post-holder will be responsible for the management of both reactive root-cause analysis and proactive trend analysis within IT and Telephony.

The role:
The post-holder will have knowledge of the Incident Management Process and be able to support the incident management function when required. The Problem Manager will undertake responsibility for management of Problem investigations from start to finish by facilitating root cause investigations and managing the successful implementation of corrective and preventative measures.

Key Skills & Experience:

  • Customer Management / Service Skills
  • Experience working in an ITIL Service Management environment
  • Understanding of ITIL Problem Management framework

If you are interested in hearing more please apply or send profiles direct.

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