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Platform Support Engineer

  • Job reference: 51386
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £35000 - £40000 per annum

Currently we are looking for a Platform Support Engineer to join a SaaS (E-commerce) company based in central London. The Platform Support Engineer will be an integral member of the client support team. You will provide support to customers (mainly via email) and escalate where necessary.

Summary:

Role: Platform Support Engineer

Location: London (Liverpool Street)

Salary: £35,000 - £40,000

Responsibilities:

Support the SaaS e-commerce platform, resolving 1st & 2nd line issues.

Take ownership of issues and come up with creative solutions

Manage workflow and prioritise issues.

Experience

Required:

  • Previous experience working in IT Support (ideally supporting an e-commerce platform)

This role includea an on-call rota (1 week in every 4)

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