Accessibility Links

Oracle CRM DBA

  • Job reference: 44884
  • Location: Leeds
  • Job type: Contract
  • Start date: Not specified
  • Contact: Not specified
  • Sector: BI, Data & Analytics, ERP and CRM Systems
  • Salary: £0 per day

Sorry, this vacancy has now expired.

Please see our job results page to find our current open vacancies or take a look at our Specialisms below and go straight to your area.

BI, Data & Analytics, Change Management, Digital and Development, ERP and CRM Systems, Executive Leadership, Information and Cyber Security, Infrastructure & Cloud Services, Interim Management, Strategy & Architecture, or Work For La Fosse.




 Return to homepage.

Job Title: Oracle CRM Database Operations Administrator/Manager.

Location: Leeds (with flexible working)

We are looking for an individual with experience with Oracle, CRM Database, Report writing and BA skills.

  • Case management - Management and resolution of cases raised by UK business users. Work closely with two existing case handlers. Providing technical support as required. Participate with managing selection cases as required (this will require appropriate technical skills). There is a technical EMEA resource to assist with referring technical case issues.
  • Global Team liaison - To liaise with the Global Team,s acting as the conduit between the Global Team and the UK Team and Business Units. Respond in timely and effective manner to system improvement requests from Global team.
  • Resolving issues - Reporting to the Change Control Group, take responsibility for resolving UK Connect issues.
  • Communications - To work with the Communications Team to provide timely and effective communications to users in the business.
  • Training - Work with the Global training Team and the UK Team to design, oversee and ensure that an ongoing training programme is effectively implemented. This will entail assessing the changing training needs for all users and where appropriate actually conducting training. In terms of support, there is an existing global training resource/expertise as well as existing UK training materials.
  • Day to day data quality - Devise strategies to improve the volume and quality of data captured. This is an important aspect as better data leads to better business forecasting and planning. This will be linked to the training programme too.
  • Technical support superusers - Provide technical support to a new batch of Level1 superusers across the UK business.
  • Reporting & analytics - To support business reporting requirements by liaising with existing reporting analysts.
  • CRM database quality improvement - assist in defining and implementing improvements to the existing CRM database.

Skills and expertise

  • People management - able to manage a small team of two case handlers. Includes; delegation, motivation, monitoring, problem solving and reporting
  • CRM/Oracle case resolution.
  • CRM/Oracle report writing.
  • Reporting to senior management.
  • Expert with MS Excel.
  • Proficient with modern business communication tools i.e. emails, Webex, MS Office, Skype for Business etc.

BA/Project Experience (desirable)

  • Running workshops to identify business requirements
  • Writing business requirements and conducting due diligence to obtain sign-off
  • Developing testing strategies (including writing test cases), managing User Acceptance Testing and obtaining sign-off
  • Delivering agreed project outcomes quickly and efficiently
  • Engaging with and influencing mid to senior level stakeholders
  • Measuring and reporting on project actions, risks and benefits progress using an established framework
  • Managing progress including remedial action to adjust plans and activity to meet outcomes that are in jeopardy
  • Experience as a business analyst on technology projects, ideally within the insurance industry and working within the business (not IT)
  • Ability to work across multiple simultaneous projects without losing sight of program objectives.
  • End to end testing experience; from developing test cases to managing UAT
  • Client centric, driven, analytical, commitment, confidence, influencing, communication, organised, resilience & proactive
Related jobs
Lead Product Owner (Data)
  • Permanent
  • Stratford
  • £70000 - £75000 per annum + Benefits
  • Reference 48686
  • I am currently working with one of the UK's largest Housing Associations who have made significant investment in building its data capability to better understand their vast real estate portfolio. As a result they are looking for a commercially skilled Lead Product Owner to sit within their growing data practice to...
Read more
Dynamics CRM Developer
  • Permanent
  • City of London
  • £60000 - £75000 per annum + Benefits
  • Reference 48046
  • Position - Dynamics CRM Developer Location - Central London Salary - £60,000 - £75,000 + Benefits We are working with a leading provider of corporate and personal foreign exchange, that offer insight and guidance to their clients which helps them to more effectively manage their currency requirements...
Read more
Microsoft Dynamics CRM Programme Manager
  • Contract
  • City of London
  • £550 - £650 per day
  • Reference 48756
  • Microsoft Dynamics CRM Programme Manager A Programme Manager who has strong experience with Microsoft Dynamics 365 CE. This is required for my client based in London.Key skills/requirements: Dynamics 365 CRM (CE) experienceEnd to end implementation experienceExperience managing teamsExperience working for an NFP...
Read more