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Office and Reception Lead

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    Anna Czerski

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  • Published:

    9 days ago

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Who we are?

La Fosse is a total talent solutions business across technology, digital, and change. Our vision is simple: to lead by example to achieve a change in the standards of care within our industry. We partner with our customers to build solutions for their business and people challenges, leveraging our recruitment, academy, solutions, and executive search offerings.

We're passionate about tech and talent and work with the most pioneering tech leaders to shape the future. But we're changing the game by leading with care - it's the reason that the world's fastest growing and innovative businesses trust us to drive change within their organisation and help them reach new heights.

Our ambitious plans need the right team… We're looking for shapers, do-ers, drivers, to join us to live and work by our values; care, ambition, and humility. We believe that cultivating a supportive, collaborative, and high performing environment enables every employee to reach their full potential.

Not only that but everyone in our team also has a slice of the equity so our hard work and growth are helping to build value for each of us as we move forward in our growth journey.

What are we looking for?

As Office & Reception Supervisor, you will be responsible for the day to day running of the office, its facilities, and its reception desk. This key role is suitable for a proactive and dynamic individual, keen to get to get "stuck in" and passionate about providing excellent front of house service and give our visitors and callers an industry leading welcome to La Fosse and delivering the very best service to our vibrant team. This hands-on interactive role is very varied and will also include a number of responsibilities ranging from ensuring the smooth running of our office spaces, the daily upkeeping and maintenance of our workplace.

What will you be doing?

Team Management

  • Be an inspiring team leader for the reception and onsite cleaning team and lead by example by setting high standards for the team.

Front Desk Management

  • Ensure all visitors to la Fosse are given a high standard welcome to La Fosse at all times.
  • Take a proactive approach to making sure the office, meeting rooms and breakout areas are functional and presentable and contain the correct furniture and supplies.
  • Take responsibility for visitors in case of a fire or other emergency, acting as a fire marshal for the office.
  • Ensure all incoming calls to La Fosse reception and candidate care lines are answered from 8.30am - 6pm, taking personal responsibility for making sure their query is dealt with through transferring calls, passing on messages or providing information to callers.
  • Oversee the reception inbox with the help of the Reception Team.
  • Assist colleagues with outgoing post, taxi bookings and courier needs.
  • Manage orders and stock of all office supplies (consumables, food and beverage, stationary, etc…).

Meeting rooms Management

  • Oversee the management of meeting bookings.
  • Troubleshoot AV issues or meeting room clashes.

Facilities Management: Maintenance, Repairs and General Upkeeping

  • Care for our offices and facilities ensuring there are maintain to an excellent standard, conducting daily walk arounds and attending to any issues.
  • Maintain accurate and complete asset records via our Asset Management platform, updating users, status, location etc…
  • Maintain effective records of phone numbers allocation for both 3CX and mobile.
  • Support Operations Team in dealing with business disruptions and system outages.
  • Always strive to improve our workplace and working environment.
  • Keep a record of all maintenance work undertaken with costs associated in the reception calendar.

Who are you?


  • Educated to at least GCSE standard, with passes at Grade C (or equivalent) in English and Mathematics.
  • Minimum 2-year experience in facilities operations and/or FOH services
  • Good knowledge of Microsoft Office Suite with a focus on Excel.
  • A good understanding of cost saving processes.


  • Strong communication skills, in person, by telephone and in writing.
  • Proven ability to multi-task and provide constant evaluation of, and flexible response to, rapidly shifting priorities and project deadlines.
  • Strong organisational and prioritizing skills.
  • The ability to think ahead and plan accordingly.
  • Excellent relationship builder with the ability to communicate efficiently with staff and vendors.
  • The ability to think critically and problem solve efficiently and rapidly.


  • A self-motivated and self-starting individual with a can-do attitude who also enjoys being part of a team.
  • A quick learner with an appetite for learning more.
  • A desire to work in a value driven fast paced environment, embracing a culture of energy and the values.
  • A methodical and organised operator with great attention to detail.
  • Resourceful individual who can be autonomous and proactive.