Key responsibilities:
- Lead a team of MI Analysts, assuming responsibility for their day to day management including top down objective setting (in conjunction with the MI Manager ), 1:1's, holiday approval, absence management and identifying and dealing with areas of underperformance within the team
- Monitor the quantitative and qualitative achievements of the MI Analysts whilst promoting service excellence to our stakeholders, engaging with them to deliver on time
- Deal with Incidents relating to MI and manage BAU requests/requests for improvements to existing MI through Service Now
- Responsible for setting an example to the team on how to work efficiently and effectively, ensuring their own behaviour and deliverables can be set as a benchmark for performance
- Adhere to the contractual Service Delivery Process(es) and Service Level Agreements both internally and externally
- Manage the documentation, client report/stakeholder report requirements and validation requirements
- Ensure cover and knowledge sharing within the team to eradicate risk of key man dependency and deliver a consistent service across all clients and internal stakeholders
- Provide relevant insight and analysis to improve client understanding of their own performance.
Personal Specification
Desirable Skills & Experience
- Ability to communicate the company & team's vision and objectives, ensuring everyone understands their role and responsibilities within the MI team.
- Ability to establish positive and effective working relationships across other departments to maximise personal contribution
- Skilled at delivering to challenging timelines whist maintaining attention to detail and analytical governance and integrity
- Ability to be calm and retain a professional attitude under pressure
- Able to manage strict deadlines, particularly at certain times of the month/year
- Excellent organisational skills across a varied workload
- Ability to prioritise tasks to meet agreed deadlines
- Strong presentational skills
- At least 5 years' experience working as an Analyst with some Team Leader experience/Lead experience
- Educated to degree level (or equivalent proven work experience)
- Background in BI, MI and Reporting tools such as Power BI, COGNOS, QlikView, Tableau or MS Reporting
- Proficient in TSQL
- Excellent analytical and problem solving skills
- Experience of Azure toolset desirable
- Experienced interacting with senior management, communicating effectively and achieving 'trusted advisor' status
- MS Office skills
- Advanced EXCEL skills
- Office 365 toolset
