As Jira ITSM Consultant, you'll be landing in an ever innovative and modern environment within a global organisation where you'll be an integral member of the ITSM team and will play a lead role in reviewing the Jira ITSM estate utilising your hands on technical experience.
Location: London (Primarily remote)
Remuneration: up to £400 per day (outside IR35)
Establishing, implementing, and maintaining the CMDB's governance model as well as seeing to it that the procedure is followed to maintain the data's accuracy and integrity.
Leading Service Configuration Management governance and maturity activities, create the road map for the CMDB and the Service Configuration policies, processes, and procedures.
Being the subject matter expert in all aspects of the Jira ITSM tool, ensuring discovered data is correctly integrated, leading on troubleshooting and remediation for the data integrations.
Managing and maintaining data relationships as defined in the Configuration Models (CSDM).
Travel to Spain once a quarter(Travel and expenses covered).
Ideally, you'll have:
Have an in-depth understanding applying the ITIL framework around Service Configuration Management to develop and improve policies and procedures around the CMDB.
Ideally you will be an Atlassian / JIRA SME.
Experience in reporting to create dashboards and using these for health checks of the CMDB.
Sounds interesting? Please do apply directly for more detail.