Cookie Consent by Free Privacy Policy Generator
Banner Default Image New
Back to job search

Jira Service Management Consultant

  • Location:


  • Sector:

    Cloud, Infrastructure and Services

  • Job type:


  • Job functions:

    Mid-Level, IT Service Management

  • Salary:

    £400 - £420 per day + Outside IR35

  • Contact:

    Lewis Vyse

  • Contact email:

  • Job ref:


  • Published:

    8 days ago

  • Expiry date:


  • Startdate:


As Jira ITSM Consultant, you'll be landing in an ever innovative and modern environment within a global organisation where you'll be an integral member of the ITSM team and will play a lead role in reviewing the Jira ITSM estate utilising your hands on technical experience.

Location: London (Primarily remote)

Remuneration: up to £400 per day (outside IR35)

Key Responsibilities:

  • Establishing, implementing, and maintaining the CMDB's governance model as well as seeing to it that the procedure is followed to maintain the data's accuracy and integrity.

  • Leading Service Configuration Management governance and maturity activities, create the road map for the CMDB and the Service Configuration policies, processes, and procedures.

  • Being the subject matter expert in all aspects of the Jira ITSM tool, ensuring discovered data is correctly integrated, leading on troubleshooting and remediation for the data integrations.

  • Managing and maintaining data relationships as defined in the Configuration Models (CSDM).

  • Travel to Spain once a quarter(Travel and expenses covered).

Ideally, you'll have:

  • Have an in-depth understanding applying the ITIL framework around Service Configuration Management to develop and improve policies and procedures around the CMDB.

  • Ideally you will be an Atlassian / JIRA SME.

  • Experience in reporting to create dashboards and using these for health checks of the CMDB.

Sounds interesting? Please do apply directly for more detail.