Accessibility Links

ITSM Service Performance and Reporting Analyst

  • Job reference: 39768
  • Location: City of London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Change Management
  • Salary: £60000 - £65000 per annum + Bonus and benefits

Sorry, this vacancy has now expired.

Please see our job results page to find our current open vacancies or take a look at our Specialisms below and go straight to your area.

BI, Data & Analytics, Change Management, Digital and Development, ERP and CRM Systems, Executive Leadership, Information and Cyber Security, Infrastructure & Cloud Services, Interim Management, Strategy & Architecture, or Work For La Fosse.




 Return to homepage.

Purpose of the role: The ITSM Service Performance & Reporting Analyst is required to undertake the day-to-day administrative support activities required to enable the IT service management team to provide the oversight and governance of all internal and external suppliers engaged in the delivery of ITSM & Technical Services

What can you expect as Service Performance and Reporting Analyst?

  • Provide analysis capability to identify the trending of service issues with insight of actions to be taken to drive improvement of service performance and stability.
  • Manage and maintain the service reporting schedule creating relevant artefacts in a timely manner for the Associate, Service Delivery Managers
  • Accountable for the tracking and reporting of Governance Metrics and the measurement / exception reporting of KPI's used to measure the level of service provided to the Business
  • Responsible for gathering and consolidation of incident, problem and change data, presenting in an agreed format in readiness for monthly service level review session with the relevant suppliers

What are we looking for in a Service Performance and Reporting Analyst?

  • Good understanding of ITIL framework, ITSM in general & SIAM
  • Must have worked in a role supporting ITIL v3 aligned services
  • Experience of monitoring the performance of 3rd party
  • Ability to work on own initiative and make decisions
  • Strong Organisational skills
  • Excellent analytical and reporting skills

If this sounds of interest, please contact today.

Related jobs
Payments Project Manager - £600pd - 6 months
  • Contract
  • London
  • £550 - £600 per day
  • Reference 11234
  • Payments, Faster Payments, Project Manager, Payments, BACS, CHAPS, SWIFT, SEPA, Faster Payments, Project Manager, Visa, Mastercard, Vocalink, Worldpay Project Manager (REAL-TIME PAYMENTS) required urgently for a leading payments business based in London. This is an initial six months contract paying up to £600pd...
Read more
Windows 10 Lead Business Analyst
  • Contract
  • London
  • £400 - £500 per day
  • Reference 40783
  • Role: Windows 10 Lead Business Analyst Location: London Duration: 6 months Start Date: ASAP Rates: up to £500/day Our London based client is currently looking for a Windows 10 Lead Business Analyst to join them on an initial 6 month contract. The successful candidate will work with stakeholders at all levels to...
Read more
Interim Finance Manager (EU Based)
  • Contract
  • City of London
  • £500 - £550 per day
  • Reference EUFMAH
  • La Fosse Associates are currently partnering with a market leading brand, who operate on a global scale, to recruit for a European Finance Manager. This Finance Manager role will be an interim deployment, for a minimum of 3 months, which will see the successful candidate take responsibility for monthly reporting...
Read more