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ITSM Service Performance and Reporting Analyst

  • Job reference: 39768
  • Location: City of London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Change Management
  • Salary: £60000 - £65000 per annum + Bonus and benefits

Sorry, this vacancy has now expired.

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Purpose of the role: The ITSM Service Performance & Reporting Analyst is required to undertake the day-to-day administrative support activities required to enable the IT service management team to provide the oversight and governance of all internal and external suppliers engaged in the delivery of ITSM & Technical Services

What can you expect as Service Performance and Reporting Analyst?

  • Provide analysis capability to identify the trending of service issues with insight of actions to be taken to drive improvement of service performance and stability.
  • Manage and maintain the service reporting schedule creating relevant artefacts in a timely manner for the Associate, Service Delivery Managers
  • Accountable for the tracking and reporting of Governance Metrics and the measurement / exception reporting of KPI's used to measure the level of service provided to the Business
  • Responsible for gathering and consolidation of incident, problem and change data, presenting in an agreed format in readiness for monthly service level review session with the relevant suppliers

What are we looking for in a Service Performance and Reporting Analyst?

  • Good understanding of ITIL framework, ITSM in general & SIAM
  • Must have worked in a role supporting ITIL v3 aligned services
  • Experience of monitoring the performance of 3rd party
  • Ability to work on own initiative and make decisions
  • Strong Organisational skills
  • Excellent analytical and reporting skills

If this sounds of interest, please contact lewis.vyse@lafosse.com today.

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