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ITSM Reporting Analyst

  • Job reference: SMOAN
  • Location: Hertfordshire
  • Job type: Contract
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £250 - £300 per day

A FTSE 100 business providing sustainable technologies are currently looking for an SMO reporting analyst within the business information services department. This is a 6 month contract based in the Hertfordshire office. The role will be providing regular ITSM reporting and analytics for the service management team. Key skills and responsibilities below -

  • Design, collate and produce the Service Management reporting
  • Reporting for management teams to support KPI and SLA management
  • Analyse the data obtained from the report to provide commentary or rationale on the status and trends
  • Develop appropriate training materials and train the BIS teams on the usage of reports
  • Advanced skills with microsfot packages
  • Experience in working with data sources
  • Good understanding of ITIL

To apply for this role please follow the link.

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