ITSM Product Owner

Position: ITSM Product Owner

Location: Leicester

Work Pattern: 4 days on site

Salary: Up to £65,000

Benefits: Holiday Purchase Scheme, 24/7 Employee Assistance Programme, 24/7 Virtual GP service, Share Save Scheme, Enjoy your Birthday Off, Free Wellbeing Tools, Generous Discount Scheme, Enhanced Maternity Pay

About the role

Our client are looking for an ITSM Platform Administrator to join their IT team based in Leicester. The ITSM Product Owner will be responsible for all aspects of platform development and management including consultation, design, configuration, implementation, reporting and system administration.

You will be responsible for the development, implementation and ongoing management of the client’s IT Service Management platform. You will support effective end-to-end delivery of services to the Group, including those non-IT services that are managed through the platform.

About You

• Sound knowledge of ITIL methodologies and ITSM concepts
• Strong analytic and problem-solving skills
• Excellent technical aptitude including the ability to learn new technologies
• An articulate and confident communicator with excellent interpersonal skills
• The ability to engage stakeholders and build relationships to successfully design and deliver processes
• Knowledge of and proficiency in Fresh Service, Servicedesk Plus, Manage Engine or similar platforms would be beneficial but not essential

Requirements

• Previous experience of implementing an ITSM tool from E2E
• Global implementation experience
• Strong stakeholder engagement
• Userbase management of over 2500 users

If this sounds like a role you are interested in, please Apply below!