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ITSM Consultant

La Fosse is currently working with a global payment company to help recruit an ITSM Consultant who will be leading, planning, executing, monitoring, controlling, and lead the ITSM processes Area.

Location: London - Hybrid

Day rate: £450 - £500 per day - outside IR35

Contract: 6 months

Start Date: ASAP

Your role as an ITSM Consultant

· Be part of the Leadership Team of Platfom Production Support & Services Area

· Lead the team to achieve a predetermined service SLA.

· Support and assist with broad IT Service Management (ITSM) process maturity and design, employing industry best practices, including ITIL.

· Work with the ITSM tools (primarily Client Service Manager) for Change, Incident, Problem, Knowledge, and Configuration Management/CMDB ticketing and reporting

· Facilitate and govern the Change Management process

· Setup the strategy of the Major Incidents process and communication

· Delivers ITSM & OE Professional Services by measuring the process KPIs and taking the necessary corrective actions when required

· Developing ITIL-based processes and ensuring they are followed, are suitable for business needs

Ideally to be successful as an ITSM Consultant

· Bachelors degree or equivalent in an IT-related field

· At least 8 years of experience working within a global ITSM

· Previous ITSM Lead experience in a global enterprise environment is desirable

· Relevant industry qualifications, ITIL

· Transformational ITSM experience in data, process, and tooling

· Ability to empower teams to act autonomously, think out of the box and hold them accountable.

· Advanced knowledge of the concepts, theories, practices and techniques of the information technology field, including emphasis on IT Service Management; Incident, Problem, Change and Knowledge Management process

Sound interesting? Please do apply directly for more detail.