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ITSM Change Analyst

  • Location:


  • Sector:

    Service Delivery

  • Job type:


  • Job functions:

    IT Manager

  • Salary:

    £40000 - £50000 per annum + benefits

  • Contact:

    Lewis Vyse

  • Contact email:

  • Job ref:


  • Published:

    5 days ago

  • Expiry date:


  • Startdate:


Reporting to the Head of ITSM, your role will look to rapidly propel your career within Service Management by working with the Change Manager in all aspects associated with the Change Process.

You will work in a highly visible role spanning all of Business Systems and will work closely with all levels of stakeholders including management, system specialists, system owners, business stakeholders, development teams and our 3rd party technology partners

Your role as ITSM Change Analyst

  • Ensuring Changes are controlled across all environments and that appropriate actions have been planned to minimise both the risk
  • Ensuring that the timing of implementations does not conflict with other planned Changes or events
  • Assist in driving the efficiency and effectiveness of the Change process and produce high quality reporting
  • Perform Post Implementation Reviews
  • Enforcing change freezes and maintenance windows in line with the demands of the business
  • Assist with developing and maintaining the Change Management process, procedures, tools and templates
  • Chairing CABs and Change planning meetings
  • Provide Change Management training and assistance to users
  • Deputise for the Change Manager

In order to be successful as ITSM Change Analyst

  • Ideally you will know the foundations of IT Change Management
  • Proven background in a Service Desk or Customer Service role
  • Positive and flexible "can-do" outlook and a willingness to learn and grow.
  • ITIL v3 Certified (or above)
  • Experience of using a Service Management toolset

Sound interesting? Please get in touch with