Accessibility Links

ITIL Customer Service/Relationship Manager

  • Job reference: 27562
  • Location: Bromley
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £60000 - £75000 per annum

Position - ITIL Customer Service/Relationship Manager

Location - Bromley

Salary - £55,000-70,000

I am working with a FTSE 100 general insurance group, who are actively seeking an ITIL Customer Service/Relationship Manager, to join their growing IT Service Management function. The ITIL Customer Service/Relationship Manager will establish, own and develop relationships between the business and IT to understand customer feedback, promote change/introduction of new technology and improve the delivery of IT services.

Responsibilities will include...

  • Relationship management with assigned business directorates.
  • Chair end user service reviews and service reporting - also use 'Voice of the Customer' or similar process, to ensure appropriate customer service update and feedback channels are in place.
  • Understand demand for new or changed services - document and prioritise requirements as required.
  • Input into service design, service catalogue, and process design and tool configuration.
  • Provide primary point of contact for the key business stakeholders of Technology Service Operations.
  • Own actions to resolve and / or escalate issues and improvement actions with customers.
  • Promote and embed service catalogues, service management processes, tools, suppliers and standards within the target end user community.
  • Ensure the service catalogue is understood, and the services meet business requirements
  • Provide reports, analysis and insights on service performance.
  • Collaborate with Technology Business Partners and other Technology Services functions.
  • Identify opportunities for service innovation and continuous service improvement.
  • Support the roll out of Technology projects and initiatives. Assess the impact of new services or changes to existing services and support planning and implementation of changes.

Key Requirements/Qualifications…

  • Demonstrable experience of working in a Service Relationship role.
  • Ability to demonstrate experience great interaction skills throughout a large organisation.
  • Experience of working in a mixed Internal and External outsourced model.
  • Experience of driving commercial and operational value from existing and new partners.

This is a fantastic opportunity to join a growing team within a fantastic FTSE 100 organisation; to find out more please contact chris.byrne@lafosse.com on 0207 932 1672.

Related jobs
Service Desk Analyst (1st / 2nd Line)
  • Permanent
  • Uxbridge
  • £25000 - £32000 per annum
  • Reference 28648
  • Currently we are looking for a Service Desk Analyst (1st / 2nd Line) to join an organisation based in Uxbridge. The Service Desk Analyst will be an integral member of the support team. You will provide day to day 1st & 2nd line support and escalate issues accordingly. Summary: Role: Service Desk Analyst (1st /...
Read more
JNCIE - Senior Network Engineer
  • Permanent
  • City of London
  • £60000 - £80000 per annum + excellent benefits
  • Reference 26487
  • Role: Senior Network Engineer - JNCIE Location: Central London Salary: £60-80k + benefits I am currently working with one of the world's largest brokerages. They are looking for a Senior Network Engineer to join their team and be responsible for the design, implementation, monitoring and maintenance of their network...
Read more
Infrastructure Project Manager - EMEA
  • Contract
  • London
  • £450 - £500 per day + Negotiable
  • Reference 28460
  • FTSE Client is currently seeking an infrastructure project manager to manage and coordinate various infrastructure/network/facilities roll outs across 150 sites while facing off to a tier 1 vendor. The successful candidate must have experience: Managing tier 1 vendorsproven track record of infrastructure deployment...
Read more