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IT Vendor Service Delivery Manager

  • Job reference: 26868
  • Location: Kent
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £65000 - £75000 per annum + bonus and benefits

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Position: IT Vendor Service Delivery Manager

Location: Kent

Salary: £65,000 - 75,000

My client, a market leading FTSE 100 company, is actively seeking a Service Delivery Manager to provide governance of third-party vendors and MSP's. The Service Delivery Manager will hold accountability for performance and engagement of these strategic partners, acting as the conduit between the business and supplier during Incidents, Major Incidents, Problems and Change. The Service Delivery Manager will also seek to improve the delivery of services through continual services improvement initiatives.

Experience & Qualifications:

  • Demonstrable experience of managing the performance of IT services delivered by tier-1 IT vendors/MSP's, against SLA's.
  • Experience of facilitating Service Review Meetings (both internally at Director level and with third-party vendors/MSP's).
  • Commercially sound, with the ability to identify poor performing vendors and issue formal warnings/agree service credits when necessary.
  • ITIL Certified (ITIL Intermediate or Expert certifications desired), with a strong working knowledge of Incident Mgmt., MIM, Problem Mgmt. and Change Mgmt. and CSI.

To find out more please contact chris.byrne@lafosse.com on 0207 932 1672.

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