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IT Support Engineer (2nd / 3rd line)

Reporting to the Service Delivery Lead, you will be supporting 150 users for a firm with a very impressive employee retention rate. They will look to constantly upskill you with guidance and support from the wider Infra team.

You will land in a forward-thinking environment where innovation of technology is critical to their business model. This will give you exposure to the latest technologies both in and outside of their industry.

Location: West London

Salary: up to £45,000 + benefits

Your role as IT Support Engineer

  • Supporting 150 users, handling tickets via Jira and fixing / escalating them to relevant team.
  • Willingness to learn from Sys Admin and Network team to upskill yourself.
  • Collaborate with 3rd parties to resolve critical issues
  • As part of wider tech team, get involved in learning new technologies and ways of working
  • Install, configure, test and maintain operating systems, application software and system management tools.
  • Proactively ensure the highest levels of systems and infrastructure availability

Ideally as IT Support Engineer you will

  • Knowledge of O365, Windows Server, AD and Mac exposure.
  • Any experience with AV equipment is advantageous.
  • Experience of working within a critical support service.
  • Strong self-motivation, work ethic with 'can do' attitude.

Sound interesting? Please get in touch with