Banner Default Image
Back to job search

IT Support Engineer

  • Location:

    London

  • Sector:

    IT Architecture & Strategy

  • Job type:

    Contract

  • Job functions:

    IT Service Management

  • Salary:

    £220 - £250 per day

  • Contact:

    Kieran Daly

  • Contact email:

    kieran.daly@lafosse.com

  • Job ref:

    KDA82979_1662738440

  • Published:

    23 days ago

  • Duration:

    2 Months

  • Expiry date:

    2022-10-21

  • Startdate:

    ASAP

La Fosse is working with a global media and information-services company to help recruit an IT 1st & 2nd Line Support engineer.

Our client is looking for enthusiastic people to add to an exciting office environment in the centre of London.

Location: Charing Cross - 3 Days in the office

Contract: Inside IR35 - 2 months

Rate: £200 - £250 per day

Start Date: ASAP

Your role as 1st & 2nd Line Support

  • You will look after software & hardware troubleshooting, ticket coordinating/ ticket triaging & ticket assignment, walk ups & basic active directory management.
  • You will work in a Windows and Mac environment (50%/50%).
  • Responsible for all 1st & 2nd line desk side support, EUC and IT Infrastructure ticket, service request and incident management.
  • Management solutions, and Mobile Device Management systems and IT hardware (including desktops, laptops, tablets and mobile phones).
  • Lead on ticket receipt, triage (including categorisation, prioritisation, and initial diagnostics), investigation and resolution within SLA, where possible.
  • Escalation of incidents and tickets that are at risk of breaching SLA to line managers and to 3rd line support, when the Analyst cannot resolve.
  • Responsible for End-to-End ticket management and ensuring excellent communications with all end users, keeping them informed about the incident and ticket status at agreed intervals.

Ideally to be successful as 1st & 2nd Line Support

  • Experience working on both Windows and Mac is essential.
  • Experience with Zoom, Slack, JIRA, AD & Jamf are sought after.
  • Experience suing Active Directory.
  • Excellent communication at all levels, both written and verbal.
  • Self-motivated, driven and able to work with minimum guidance.
  • Customer facing with suitable soft skills to provide a first-class IT Service Delivery, by telephone, email and in person.
  • Organised, punctual and adaptable, with the ability to multi-task and follow Procedures successfully.
  • Good common sense/judgment.

Sound interesting? Please do apply directly for more detail.