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IT Support Engineer

  • Location:

    City of London

  • Sector:

    Cloud, Infrastructure and Services

  • Job type:

    Contract

  • Job functions:

    Infrastructure Engineer, IT Support, IT Service Management

  • Salary:

    £250 - £275 per day

  • Contact:

    Oscar Saadet

  • Contact email:

    oscar.saadet@lafosse.com

  • Job ref:

    82194_1661163421

  • Published:

    about 1 month ago

  • Expiry date:

    2022-10-03

  • Startdate:

    ASAP

Title: Infrastructure Engineer/Analyst

Day Rate: £250 - £275 (INSIDE IR35)

Duration: 3 Month

Based: Fully Remote

Brief Overview:

1st Line Support Engineer - you will be the first point of contact when users have software and hardware problems as well as supporting the other members of the Tech Team by providing
administrative support.

  • New Tickets - First Response to ticket submitters, identify urgency of ticket based on submitter or content
  • Resolve Level 1 Technology Issues, such as user assistance with software.
  • Triage and assign Level 2 and above tickets to the appropriate Tech Team member.
  • Add, Update & Remove equipment, and Standardise all recorded listings in our Asset Register.
  • Begin the on-boarding process by interacting with our People Team.
  • Ordering and Shipping of devices & accessories for new starters, or equipment replacement.
  • Stock/inventory level management.
  • (If based in London): Access card maintenance: removing and adding users to/from the system. Contacting building security to update the access card list
    including guest passes and requesting new ones.
  • Creating user accounts, adding users to appropriate groups in Azure for new starters.
  • Liaising with Vendors for setting up equipment (i.e. SIM Cards) for new starters.
  • Managing offboarding of employees, such as asset retrieval, account closure, manager rights to existing data.
  • Updating new starters on new-starter calendar, adding it to Team calendar.
  • Supporting the Tech Team on various duties and projects.

Technical Skills

  • Working knowledge of Windows 10
  • Good understanding of MacOS
  • Good understanding of iOS / iPadOS
  • Basic knowledge of Microsoft and Apple hardware
  • Understanding of Microsoft 365 (Office) software suite.
  • Experience with ticketing systems

Please apply for more information!