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IT Support Analyst - Professional Services

  • Location:

    London

  • Sector:

    Cloud, Infrastructure and Services

  • Job type:

    Contract

  • Job functions:

    EUC, Infrastructure Analyst, Systems Administrator, Systems Analyst, IT Support, Support Analyst, Service Desk Analyst, Service Desk Engineer, Consultant, Engineer, IT Services, Support Engineer

  • Salary:

    £250 - £350 per day + Inside IR35

  • Contact:

    Henry Brownlow

  • Contact email:

    henry.brownlow@lafosse.com

  • Job ref:

    81586_1661331628

  • Published:

    about 1 month ago

  • Duration:

    3 month initial

  • Expiry date:

    2022-10-05

  • Startdate:

    ASAP

IT Support Analyst - £250 to £350 per day - Professional Services - Hybrid (London) - 3 month initial

This contract presents an opportunity for an experienced IT Support Analyst to join a Global Advisory Firm, in their London offices. The IT Support Analyst will have experience offering executive level support, with superb stakeholder engagement.

Skills and Knowledge

  • Act as first-line support for all Internal related IT Incidents
  • Providing effective IT support services across all company employees both onsite and remotely to ensure that all incidents are closed within pre-defined timeframes.
  • Ensure that all installations are completed in a timely and professional fashion, ensuring deadlines are achieved or exceeded.
  • Working with internal teams to ensure operational and service excellence is delivered.
  • Maintain all internal infrastructure and cloud provided solutions including, Office 365 Solutions and related applications.
  • Escalate IT issues within the team where necessary, setting up and configuring new laptops, installing authorized software to laptops.

Experience

  • Outstanding customer relationship skills with the ability to understand requirements and suggest timely solutions.
  • Demonstratable experience in setting up, managing and supporting PC hardware and software.
  • Solid technical background with hands on experience with Microsoft on premise and Cloud hosted solutions.
  • Experience in managing Active Directory at a first line support level.
  • Familiarity with software and hardware deployment tools.