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IT Support Analyst / Applications Support

  • Job reference: 27471
  • Location: Hampshire
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £20000 - £25000 per annum

Currently we are looking for an IT Support Analyst to join a global financial services organisation. The position will be based in their Basingstoke office.

The IT Support Analyst will support the bespoke sales applications and escalate to the 3rd party provider when required.

Summary:

Role: IT Support Analyst

Location: Basingstoke

Salary: £20,000 - £25,000

Key Responsibilities

You will provide support to a range of business stakeholders on bespoke sales applications. Most of the issues are one-time events which will require creative resolutions. Some issues will require further investigation to determine as to whether they are system or user errors. When a solution cannot be reached, it will fall under your remit to contact the 3rd party supplier and ensure that they assist with the resolution in a timely manner.

  • Provide 1st level support on various bespoke applications
  • Maintain systems
  • Run and test updates
  • Set-up new users
  • Support both internal and external customers
  • Liaise with 3rd parties to fix unusual issues

About you

You must be a tenacious self-starter with an interest in technology, helping others and problem solving.

You must have previous experience in a technical support role.

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