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IT Support Analyst

  • Location:


  • Sector:

    Cloud, Infrastructure and Services

  • Job type:


  • Job functions:

    Mid-Level, 2nd Line Support

  • Salary:

    £35000 - £40000 per annum + plus bonus & benefits

  • Contact:

    James Birdi

  • Contact email:

  • Job ref:


  • Published:

    15 days ago

  • Expiry date:


  • Startdate:


Joining a world leading gemstone miner and manufacturer, your role as IT Support Analyst will be to provide 1st-3rd Line desk side support to all users based in the London office, as well as users based in remote offices around the globe.

Salary: up to £40k + discretionary bonus + enhanced pension

Location: London (3 days a week)

You will also be responsible, as a team, for supporting on-site and cloud infrastructure in conjunction with the relevant external partners.

Key Responsibilities:

  • Installing, deploying, upgrading, and maintaining new system software and desktop applications.

  • Ensuring compliance with IT policies, documenting, and maintaining all IT processes, procedures, and changes.

  • Creating and administering user accounts on Azure/Office365 and Active Directory. Managing user permissions, memberships, backups etc.

  • Installation and maintenance of IT hardware, troubleshoot and resolve related issues, including but not limited to laptops, desktops, mobile phones etc.

Ideally you'll have:

  • At least 3-5 years of relevant experience in desk-side and remote support

  • Microsoft 365/Office 365 including Teams, SharePoint, and One Drive

  • Autopilot and Intune device management

  • Azure AD and Active Directory administration

Sound interesting? Please apply directly for more detail!

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