Regions
Location
  • Chessington, London
Job types
  • Permanent
Industry
  • IT Services 
Salary

£35000 - £45000 per annum

Functions
  • 2nd Line Support
Seniority
  • Mid-level
Technologies
  • Microsoft Azure
Job reference

BBBH103120_1717517684

La Fosse are currently working with a globally recognised brand who are looking to hire an IT Support Analyst to join their team. You’ll land a customer focused role, in a modern environment utilising ServiceNow and other industry leading tools (AI / Automation / Chatbots).

Salary: £35,000 – £45,000 + benefits.

Location: Chessington, Surrey (3 days on-site).

The role requires flexibility to work on a rotating shift pattern between 8am – 8pm. The role will be responsible for smooth operation of service delivery processes through data analysis, identifying areas for improvement and implementing effective solutions. This role requires strong analytical skills, problem-solving abilities, excellent communication skills and the ability to consistently hit targets. You’ll gain exposure to the wider ITSM and have clear opportunities to progress your skillset and support the ITSM project team.

Knowledge, Skills and Experience Required:

  • At least 3 years in a Technology Support role with capability of 2nd-line support.
  • Strong skills in basic network troubleshooting to understand users’ issues and steps that need to be taken.
  • Microsoft 365 administration and user support
  • Hardware support and troubleshooting
  • Familiarity with ITSM tools
  • Ideally ITIL foundation (v3 or v4)
  • Experience using ServiceNow (nice to have)
  • Microsoft Certification 3

Sound interesting? Please do get in touch for further detail.

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