Banner Default Image
Back to job search

IT Support Analyst

  • Location:


  • Sector:

    IT Architecture & Strategy

  • Job type:


  • Job functions:

    Service Desk Analyst

  • Salary:

    £27000 - £30000 per annum

  • Contact:

    Kieran Daly

  • Contact email:

  • Job ref:


  • Published:

    28 days ago

  • Expiry date:


  • Startdate:


La Fosse is working with one of the UK's top 100 independent Brokers to help recruit an IT 1st & 2nd Line Support.

Our client are looking for enthusiastic people to add to an exciting office environment and they adopted hybrid working to promote a healthy work life balance.

Location: Twickenham (Hybrid model) 3 Days in office

Remuneration: Up to £30,000

Your role as a Support Analyst

  • Responsible for 1st/2nd line desk side support, service request and incident management.
  • Supporting a portfolio of applications (including Office 365 and Windows 10, broke management solutions, and Mobile Device Management systems) and IT hardware (including desktops, laptops, tablets and mobile phones).
  • Lead on ticket receipt, triage (including categorisation, prioritisation, and initial diagnostics), investigation and resolution within SLA, where possible.
  • Escalation of incidents and tickets that are at risk of breaching SLA to line managers and to 3rd line support, when the Analyst cannot resolve.
  • Responsible for End-to-End ticket management and ensuring excellent communications with all end users, keeping them informed about the incident and ticket status at agreed intervals.

Ideally to be successful as a Support Analyst

  • Excellent communication at all levels, both written and verbal.
  • Self-motivated, driven and able to work with minimum guidance.
  • Customer facing with suitable soft skills to provide a first-class IT Service Delivery, by telephone, email and in person.
  • Organised, punctual and adaptable, with the ability to multi-task and follow Procedures successfully.
  • Good common sense/judgment.

Sound interesting? Please do apply directly for more detail.