Accessibility Links

IT Specialist (1st / 2nd Line Support)

  • Job reference: 24532
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £30000 - £36000 per annum
This vacancy has now expired.

Currently we are looking for an IT Specialist (1st / 2nd Line) to join a leading, global consultancy. The position will see you working in the London (West end) office.

The IT Specialist will be an integral member of the support team. You will provide support via telephone, email and face to face across 1st and 2nd line.


Role: IT Specialist (1st & 2nd Line)

Location: London (West end)

Salary: £30,000 - £36,000


Provide a high level of customer service in a fast-paced environment

Evaluate the impact of IT Service offerings and gather feedback

Prepare and deploy laptops - this includes the configuration and imaging of the laptops

Support a variety of operating systems and applications

Provide on-site technical support at special events

Document and update knowledge articles as required

Plan operational tasks for projects

Compile various reports

Inventory management



  • Previous 1st / 2nd line experience in a fast paced, corporate environment
  • Focus on providing excellent customer service
  • Experience in troubleshooting Windows 7, Windows 10, Office Suite, Internet Explorer, VPN / network connectivity
  • Effective communication skills
  • University degree or equivalent in Technology, Mathematics or similar


  • Analytical and planning skills with Tableau, Alteryx and MS Project
Related jobs
3rd Line EUC Engineer
  • Contract
  • City of London
  • £400 - £450 per day
  • Reference 26355
  • Global FTSE 100 company based in the city requires a 3rd line support engineer to take a key role within the global service delivery team. They will be focusing on 3rd line engineering for the end user compute environment. The 3rd line support engineer will have the following experience: Cloud experience (Azure...
Read more
Senior Project Manager - Audio Visual, End User, VC
  • Contract
  • City of London
  • £500 - £600 per day
  • Reference 25625
  • Senior Project Manager - Audio Visual, End User, VC Seeking a project/programme manager to deliver an end to end, audio visual, office of the future initiative. Candidates must have large-scale enterprise environment, ideally with a banking or financial services background. Successful candidates will have audio...
Read more
Senior Project Manager - Office 365
  • Contract
  • Surrey
  • £575 - £600 per day
  • Reference 26354
  • Senior Project Manager - Office 365 FTSE 100 listed property developer is seeking a Senior Project Manager to lead a number of Office 365 related workstreams. The successful candidate will be responsible for managing the migration of the existing Exchange 2012, Windows 7 and Active directory to Office 365...
Read more