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IT Specialist (1st / 2nd Line Support)

  • Job reference: 24532
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £30000 - £36000 per annum

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Currently we are looking for an IT Specialist (1st / 2nd Line) to join a leading, global consultancy. The position will see you working in the London (West end) office.

The IT Specialist will be an integral member of the support team. You will provide support via telephone, email and face to face across 1st and 2nd line.

Summary:

Role: IT Specialist (1st & 2nd Line)

Location: London (West end)

Salary: £30,000 - £36,000

Responsibilities:

Provide a high level of customer service in a fast-paced environment

Evaluate the impact of IT Service offerings and gather feedback

Prepare and deploy laptops - this includes the configuration and imaging of the laptops

Support a variety of operating systems and applications

Provide on-site technical support at special events

Document and update knowledge articles as required

Plan operational tasks for projects

Compile various reports

Inventory management

Experience

Required:

  • Previous 1st / 2nd line experience in a fast paced, corporate environment
  • Focus on providing excellent customer service
  • Experience in troubleshooting Windows 7, Windows 10, Office Suite, Internet Explorer, VPN / network connectivity
  • Effective communication skills
  • University degree or equivalent in Technology, Mathematics or similar

Desirable:

  • Analytical and planning skills with Tableau, Alteryx and MS Project
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