A Global organisation La Fosse are reprsenting are currently looking for an IT Services Director on an interim 12 month initial contract outside of IR35. Our client are currently embarking on a full IT transformation and need an ITSM director to support with this during the build phase.
The role responsibilities will be creating a set of standardised services across the fragmented estate which covers 35 countries and has over 25000 employees. They have a large presence across the globe all operating on different applications with differeing levels of ITIL maturity whcih will form a large part of this piece of work in terms of standardising these to a narrower set of processes. You'll be responsible for identifying quick wins within their service catalogue, incident management and front end ITSM areas which can be adapted to fit the requirements of the client all with the customer journey at the forefront of what you do.
Ideally, you will have operated in a complex organisation previously and created target operating models which are fit for purpose across multiple geographies. As well as this, they'll be looking for the right candidate to set up shares services across the US and Europe whcih may require some travel, guideline permitting.
This is a great end to end opportunity for an experienced Service Director, for more information and to apply, please follow the link.