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IT Service Reporting Analyst

  • Job reference: 26613
  • Location: Bromley
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Other
  • Salary: £40000 - £50000 per annum

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Position - IT Service Reporting Analyst

Location - Bromley, Kent

Salary - £40-50k

I am working with a FTSE 100 general insurance group, who are actively seeking an IT Service Reporting Analyst to join their growing IT Service Management function.

  • Work closely with Senior Business Execs/Stakeholders to understand requirements, and create reporting solutions for:
    • Customer Service Managers
    • Service Integration & Operations functions
  • Creating and publishing business facing performance reports e.g. service roadmaps / Service Improvement Plans, updates against these roadmaps / SIPs, management reporting packs.
  • Implement and manage the reporting calendar and regular timetable of activities. Support information contributors so they can adhere to timetables; proactively follow up for required information and validate / challenge as required to maintain the quality of the data.
  • Contribute to analysis of data, data collection processes, systems, and tools to optimize efficiency and data quality. Summarise and highlight key issues, exceptions. Identify and report deviations and trigger exception reports when appropriate.
  • Identify opportunities for improving service operations processes to drive cost and process efficiencies.

Skills & Experience required:

  • Previous experience of working in a specific Service Reporting role - suitable to a large enterprise business.
  • Experience of manipulating data, spreadsheets and dashboards
  • Exceptional experience of Excel, Pivot tables, V-Look-ups etc.

This is a fantastic opportunity to further progress your ITSM career; to find out more please contact chris.byrne@lafosse.com on 0207 932 1672.

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