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IT Service Owner (DC Migration)

  • Location:

    City of London

  • Sector:

    Service Delivery

  • Job type:

    Contract

  • Job functions:

    IT Service Management

  • Salary:

    £570 - £580 per day + Outside IR35

  • Contact:

    Lewis Vyse

  • Contact email:

    lewis.vyse@lafosse.com

  • Job ref:

    59330_1638378134

  • Published:

    about 2 months ago

  • Expiry date:

    2021-12-22

  • Startdate:

    ASAP

Reporting to the Director of ITSM, you will be joining a truly global brand within a fast-paced transformational role.

They're currently migrating from on premise to an outsourced data centre and this programme requires additional to support to specifically support with following the ITIL processes.

Location: London (Hybrid - must be commutable distance)

Remuneration: up to £580 (outside IR35) initial 6 month contract

Your role as Service Owner (DC Migration)

  • Work with the programme team and BAU to ensure governance and oversight of supplier regarding Key ITIL processes ensuring their operational effectiveness
  • Act as key contact for DCMP when issues arise
  • Ensure the supplier delivers effective service via service reporting and management
  • Support Change Lead in working with Suppliers on Change Management, attending CABs, change escalations, introduction of change chills/freezes if required.
  • Help to govern and provide oversight required to manage the functions, particularly where additional Service Management resources are being recruited by the supplier (Incident Change and CMDB)
  • Undertake Analysis of changes, specifically for DCMP and work with supplier to improve where issues are identified, escalating as necessary
  • Ensure data with the CMDB for DCMP is maintained
  • Management of the additional reporting and SLA obligations
  • Managing Service Now improvement

Ideally to be successful as Service Owner (DC Migration)

  • Held an identical role and have succesfully completed an outsourced DC migration project.
  • ITIL accredited
  • Experience of managing 3rd parties and 3rd party delivered services
  • Experience of Continual Service Improvement

Sound interesting? Please do apply directly for more detail.

Every applicant will be reviewed and responded to.