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IT Service Owner

  • Location:

    Hounslow

  • Sector:

    IT Architecture & Strategy

  • Job type:

    Permanent

  • Job functions:

    IT Service Management

  • Salary:

    £52000 - £62000 per annum + + Benefits

  • Contact:

    Kieran Daly

  • Contact email:

    kieran.daly@lafosse.com

  • Job ref:

    KDA78091_1652965992

  • Published:

    about 1 month ago

  • Expiry date:

    2022-06-30

  • Startdate:

    ASAP

La Fosse is working with one of the largest FMCG companies in the world to help recruit a Service Owner. Your role will be 50% service delivery & 50% utilising technical knowledge e.g., communicating with stakeholders regarding technical issues throughout the business, both externally and internally.

You will land in a modern environment where you will be given autonomy multiple disciplines across service management and opportunities to progress within this global organisation, including becoming ITIL 4 certified (if not already!).

Location: Hounslow (Hybrid model) 1 - 2 Days in office

Remuneration: £52,000 - £62,000

Your role as Service Owner

  • The Service Owner will work in a team of 3 and you will look after front office which is all the companies' applications specifically for sales, marketing, research & development & business intelligence
  • As a Service Owner you will be also involved in VIP touch, using SAP analytics, demand and capacity management, plus product development road maps
  • You will work closely with outsource provider as they will manage incidents however when issues are high priority the service owner will need to assist and communicate internally
  • Manages the day-to-day operations of the services to ensure downtime
  • Builds and maintains a complete understanding of the end-to-end service - from design through to components, service providers, interfaces, service levels and processes.
  • Manages the risks & compliance for the service, including assessing and approving all operational changes
  • Owns and executes Demand and Capacity management for the service
  • Established and manages a user group for their service, using this to improve the service

Ideally to be successful as a Service Owner

  • Customer Service Background/Focus
  • Previous Service Delivery Management / Service Ownership or Service Architect experience.
  • Has operated in functional or technical roles in or related to SAP
  • Highly developed Service Management skills with specific experience of Capacity and/or demand management
  • Good working knowledge of Incident, Change, Problem and Event Management processes and concepts
  • You will be a personable person able to build relationships with stakeholders

Sound interesting? Please do apply directly for more detail.

Best wishes,

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