IT Service Ops Manager

Job Title: IT Service Operations Manager

Location: Hybrid – Leatherhead & Swindon

Salary: Up to £80,000

About the Role

We are looking for an IT Service Operations Manager to lead a small technical team for an Entertainment Company, managing and supporting a key technology platform delivering services to public and private sector clients. You’ll own day-to-day IT service operations, ensuring systems remain secure, scalable, and aligned to business and client needs.

This is an ideal role for a hands-on IT operations leader with experience in ITIL service delivery, Agile working, and managing technical teams in fast-paced environments.

Key Responsibilities

• Oversee IT service delivery across platforms, ensuring performance, security, and scalability.
• Line manage technical leads and drive team development.
• Run Agile ceremonies, track delivery, and prioritise work based on client needs.
• Collaborate with internal teams and client stakeholders to capture and deliver change requests.
• Establish and manage governance processes, producing regular performance reports.
• Manage supplier relationships, support procurement, and contribute to bids and proposals.
• Drive continuous improvement in service delivery and ways of working.

Key Skills & Experience

Essential:

• Proven experience managing IT service operations and technical teams.
• Strong working knowledge of ITILv4 and service management best practices.
• Experience working within an Agile delivery framework.
• Good technical knowledge across PaaS, IaaS, SaaS, integration, and reporting platforms.
• Ability to manage suppliers and hold them to account against KPIs.
• Excellent communication and stakeholder management skills at all levels.
• Proficient in Microsoft Office and Jira administration.

Desirable:

• Delivery qualifications (e.g., PRINCE2, Scrum Master).
• Platform certifications (e.g., AWS, CSSP).
• Experience in public sector or facilities management environments.
• Familiarity with release management, testing, and change control.