Accessibility Links

IT Service Operations Team Lead

  • Job reference: 26933
  • Location: Hounslow
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Information and Cyber Security
  • Salary: £40000 - £45000 per annum

Sorry, this vacancy has now expired.

Please see our job results page to find our current open vacancies or take a look at our Specialisms below and go straight to your area.

BI, Data & Analytics, Change Management, Digital and Development, ERP and CRM Systems, Executive Leadership, Information and Cyber Security, Infrastructure & Cloud Services, Interim Management, Strategy & Architecture, or Work For La Fosse.

 

 

 

 Return to homepage.

Currently we are looking for an IT Service Operations Team Lead to join an international standards and accreditation body. The position will see you working in the West London office.

The IT Service Operations Team Lead will be an integral member of the operations team. You will ensure that customer focused IT Support is delivered to both internal employees and external customers. You will also provide support to the security operations function and information security controls.

Summary:

Role: IT Service Operations Team Lead

Location: West London

Salary: £40,000 - £45,000

Responsibilities:

Responsible for the day to day operations of the Service Desk (KPI management, ensure staffing is at the right level etc.)

Manage Incident, Problem and Event Management

Contribute on service operations improvement projects, rolling out the latest ITSM technology across the business

Manage the IT escalation process ensuring SLAs are met

Maintain and develop the Knowledge Base

Review contracts and SLAs - create improvement plans where necessary

Experience

Required:

  • Incident Management
  • Problem Management
  • Event Management
  • Ability to work with cross-functional teams and vendors to manage major incidents
  • Developed and implemented Service Improvement plans
  • Understand monitoring / IAM / Discovery / Deployment / Service Management tools
  • Worked in an ITIL environment
Related jobs
Identity & Access Management Project Manager (IAM)
  • Contract
  • London
  • £700 - £800 per day
  • Reference 34819 - JJ
  • Identity & Access Management Project Manager (IAM) Global Financial Services firm require an Identity Access Management Project Manager (IAM) to build an IAM function from a near enough greenfield state. Will be joining a large security function. The role will include looking at the 'as is' state and the 'to be'...
Read more
Security Architect
  • Contract
  • Leicester
  • £600 - £700 per day
  • Reference 30890
  • Security Architect- Leeds- 6 Month contract Our Leicester based client are currently looking for a Security Architect to join their team on a 6-month contract. Responsibilities will include work reviewing and accessing existing technical control to support the security team, helping build a strategy for security and...
Read more
Cloud Security Engineer - DevSecOps
  • Contract
  • London
  • £600 - £700 per day
  • Reference JH34529
  • Cloud Security Engineer - DevSecOps A Global Publishing company require a Cloud Security Engineer to join the Security team to provide inputs for design, testing, engineering, automation, API integration, and implementation of security solutions in all aspects of Information Security...
Read more