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IT Service Operations Manager / IT Service Operations Lead

  • Location:

    London

  • Sector:

    IT Architecture & Strategy

  • Job type:

    Contract

  • Job functions:

    IT Services

  • Salary:

    Up to £550 per day + Outside IR35

  • Contact:

    Henry Brownlow

  • Contact email:

    henry.brownlow@lafosse.com

  • Job ref:

    858585_1637774045

  • Published:

    11 days ago

  • Expiry date:

    2021-11-30

  • Startdate:

    ASAP

IT Service Operations Manager - Semi Remote - 3 months initial contract - £550 per day (Outside IR35)

An opportunity for a Service Operations Manager to join an International Financial Institution on an Interim basis. The objective of the Assignment is for the Consultant is to ensure a proactive, omniscient, risk based approach to the delivery of IT Service Operations by the IT ecosystem to the End Users.

Scope of work:

  • Ensure effective provision of the IT Services by working with technical, process and service teams in a coordinated manner to deliver effective and efficient service provision
  • Work with the IT technical, service, commercial, risk, performance and ITSM process teams to predict, prevent, promote and proactively reduce business impact through effective IT operations - reducing Mean Time To Resolution and reduction/ impact of Incidents.
  • Manage third parties to deliver ITSM, SIAM, Service Desk & Desk Side Support services.
  • Ensure the third party integrates, through effective SIAM, into the IT Ecosystem
  • Provide oversight & manage Major Incidents, Hit Squads or high profile activities when needed
  • Implement improvements, innovation and automation through tooling and shift left activities
  • Recommend and drive technical teams to reduce impact, risk and improve performance
  • Ensure a risk lens and pragmatism in all engagements
  • Represent IT in business engagements
  • Manage, provision and use Service Performance & data to drive service delivery
  • Ensure and promote a User First model