IT Service Manager x2

IT Service Manager

Rate: £400-450 Outside IR35

Duration: 6 months (possible extension or perm)

Location: London (2 days/week in-office)

A global client is seeking an experienced IT Service Manager for a 6-month contract. The role will involve overseeing a managed service provider (MSP) at a governance level—ensuring that incidents are managed efficiently and service delivery meets high standards.

Key Responsibilities:

• Manage the MSP relationship and ensure service delivery is aligned with business needs.
• Oversee processes and governance to ensure the MSP’s performance meets expectations.
• Drive high-level service management, focusing on customer outcomes rather than ITIL processes.
• Provide incident process expertise, ensuring that incidents are handled promptly and effectively.

Ideal Candidate:

• Proven experience managing Tier 1 outsourced providers
• Background in financial services or customer-facing industries is a plus.
• Strong knowledge of ITSM processes and incident management.
• Excellent stakeholder management and leadership skills.

Does this role sound like a good fit for you? Please apply below