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IT Service Manager (Service Delivery and Support)

  • Job reference: 25922
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £50000 - £60000 per annum + bonus and benefits

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Position - IT Service Manager (Service Delivery and Support)

Location - London

Salary - £50,000 to £60,000

I am currently working with a global risk and strategic consulting firm, who are actively seeking a Service Manager. Reporting in the Head of IT Services, the Service Manager will be accountable for End-User Services provided to the European and African regions.

Experience & Qualifications:

  • Demonstrable experience of managing IT services within a global environment (with multiple time zones etc.)
  • Excellent people management skills with a proven ability to develop individuals and teams (1st, 2nd & 3rd line resources)
  • Strong Incident and Problem management skills
  • Good understanding of Office 365, IT Security tools/systems, and emerging technologies
  • Ability to build & retain business and third-party relationships
  • ITIL Certified
  • Working knowledge of ITSM tools, reporting & documentation
  • Prince 2 or equivalent would be advantageous

This truly is a fantastic opportunity! To find out more please contact chris.byrne@lafosse.com on 0207 932 1672.

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