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IT Service Manager

  • Job reference: 44369
  • Location: England
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £40000 - £50000 per annum + bonus and benefits

Position: IT Service Manager

Location: Home-based with UK & Ireland travel

Salary: up to 50,000 + bonus + benefits + expenses

I am working with one of the largest car dealerships in the UK & Ireland, currently recruiting an IT Service Manager.

The IT Service Manager will join a team providing geographical and divisional coverage in an IT Service Management & Business Partnering capacity to locations and brands across the UK.

Scope of role:

  • Build strong relationships with both internal and external IT services teams (IT Service Desk, Infrastructure, Network, Server, Field Engineering and Project Teams) and senior management
  • Build strong engagement with the client; and its operations, prioritising sites accordingly to ensure the best use of time
  • Attend physical site operations to ensure service is met 'on the ground' in accordance with service levels, and customer expectations
  • Manage day to day IT service delivery to locations ensuring internal service levels are met, and any exceptions are managed.
  • Be the primary escalation point for any IT related matters always ensuring that issues are dealt with effectively and efficiently, and that tactical expedients are aligned with the strategic plans.
  • Manage the Continuous Service Improvement plan for sites and operations developing and improving effectiveness and quality of service
  • Provide weekly report on IT service performance across the agreed locations
  • Work closely with the IT Service Management team, to help build out the service performance review cycle for review with customer stakeholders
  • Ensuring service performance packs and reports are prepared for each Service Review meeting
  • Understand business issues and challenges, and forward plans, sharing information with the IT service Management leads.
  • Conduct Service Performance Reviews with Business Stakeholders
  • Ensure high levels of customer satisfaction.

Skills & Qualifications:

  • ITIL V3 Foundation, with a strong working knowledge of Incident, Problem and Change Management
  • Ability to engage and build relationships at different levels, with both IT and business stakeholders
  • Experience of managing multiple site locations and strong customer-facing skills
  • Experience of an ITIL & IT Service Management environment
  • Must have experience in vendor delivery relationship management

To find out more please contact chris.byrne@lafosse.com

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