La Fosse is working with one of the UK's forward thinking digital retailers to help recruit an IT Service Manager to play a key role in their brand new IT transformation.
You will land in a modern environment where you will be given autonomy across multiple disciplines across service management and opportunities to progress within this organisation.
Location: Bradford (Hybrid model) 2 Days in office
Remuneration: £46,000 - £54,000 + Package
Your role as an IT Service Manager
- The IT Service Manager will be responsible for the strategic oversight of all technology and operations vendors, you'll very much be building relationships and facing off internally / externally.
- As an IT Service Manager, the key areas of expertise will be managing the supplier service levels and processes - e.g., Incident / Change / Problem and Release are the keys ones.
- You will be managing the outsource provider to make sure incidents are being dealt wit in a timely manner
- You will partner with other areas of IT, NMP and the wider FGH business to implement and mobilise key technology contracts.
- You will develop and deliver Supplier relationship strategies
- The IT Service Manager will Drive supplier improvement plans to optimise performance & value including the assessment of additional services.
- You will lead the end-to-end strategic sourcing process for the IT Services, including ownership of major IT Services vendors.
Ideally to be successful as an IT Service Manager
- Experience Managing an off-shore IT Outsourced service to defined SLA and KPI targets.
- A good working knowledge and experience of ITIL and IT operations best-practices
- Experience of service design and transition
- A good level of understanding and experience of key Service Operation processes (such as Event, Incident, Problem, Change, Release etc)
- A strong track record of supplier management, including contract management and relationship management.
Sound interesting? Please do apply directly for more detail.
Best wishes,
