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IT Service Management Lead

  • Location:

    City of London

  • Sector:

  • Job type:


  • Job functions:

    IT Service Management

  • Salary:

    £80000 - £85000 per annum + bonus + benefits

  • Contact:

    Lewis Vyse

  • Contact email:

  • Job ref:


  • Published:

    7 months ago

  • Expiry date:


Reporting to the Head of Service Management, you will be joining a firm with clear social good as well as landing an a very modern environment utilising Cloud and DevOps/Agile methodologies. ITIL v4 alligned.

A key responsibility will be to drive quality and operational efficiency of IT Service Management, ensuring governance and management of activities within Change, Release, Service Measurement and CSI processes.

Location: London (Hybrid)

Remuneration: up to £85,000 + Bonus + 10%> pension.

Your role as Service Management Lead

  • You own and develop the processes and function.
  • Drive continuous process efficiencies and improvements across the team, delivering maximum value for the Group including regular reporting
  • Responsible for defining and driving the ITSM strategy and roadmap and grow the SM team.
  • Involved in a number of projects to enhance and redesign existing systems and processes
  • Esures all IT changes and releases are implemented in a controlled manner
  • A large part of the role will be the subject matter expert for Jira Service Management

Ideally to be successful as Service Management Lead

  • You will oversee process development, integration and tooling, specifically looking at Jira ITSM.
  • ITIL Certification and Agile ITSM experience.
  • Understanding of hybrid envrionments and digital services.
  • Experience managing suppliers and MSPs.
  • Ideally familiar with Atlassian products.
  • Ability to have a hands-on approach alongside management (team of 5).

Sound interesting? Please do apply directly for more detail.