La Fosse Associates are currently partnered with a leading Financial Services client who are looking to recruit a contract ITSM Consultant into their team. Inside IR35, £400 a day and an initial 3 month contract. This role will be remote.
- Advise and consult on strategic direction
- Develop compelling and approved designs or artefacts
- Collaborating and sharing ideas and expertise with CB communities of practice
- Ensure early identification of problem areas in order to initiate corrective actions as appropriate.
- Strong understanding of Service Integration and Management Techniques and Third Party SLA reviews
- Strong understanding of ITIL and IT Service Management platforms
- Experience in implementation and planning of Process reengineering and organizational change management
- Experience in providing the assessment of client requirements and integrated technical, business and service solutions.
- Strong service design and transition experience
- Excellent communication and writing skills and be customer service-oriented.
The ideal candidate will have/be (not all mandatory);
- Experience working in a multi-sourced environment, sourcing/procurement experience also advantageous
- Comfortable working with contracts, from negotiation through to unpacking contractual requirements and ensuring SLA compliance, building reporting to KPI's and SLA
- Experience managing suppliers/vendors to deliver to SLA/contract
- Confident managing stakeholders at all levels both internally and externally
- Process design/introduction and re-engineering experience
- Ability to understand contractual and service requirements
- Excellent verbal, written and presentation skills, communicating clearly and concisely
- Proficient with data analysis reporting tools such as MS Excel
- Professional and adaptable communication style to match the customer
- Customer service orientated, facilitating customer feedback and concerns to drive service improvement initiatives
- Positive and proactive approach at every level and under pressure
- ITIL and Project management certifications