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IT Service Management Consultant (remote)

  • Location:

    East London

  • Sector:

    Service Delivery

  • Job type:

    Contract

  • Job functions:

    Service Desk Engineer

  • Salary:

    Up to £400 per day

  • Contact:

    Adam Bowman

  • Contact email:

    adam.bowman@lafosse.com

  • Job ref:

    AB-56044_1604601902

  • Published:

    19 days ago

  • Expiry date:

    2020-12-05

  • Startdate:

    ASAP

La Fosse Associates are currently partnered with a leading Financial Services client who are looking to recruit a contract ITSM Consultant into their team. Inside IR35, £400 a day and an initial 3 month contract. This role will be remote.

Role Objectives:

  • Advise and consult on strategic direction
  • Develop compelling and approved designs or artefacts
  • Collaborating and sharing ideas and expertise with CB communities of practice
  • Ensure early identification of problem areas in order to initiate corrective actions as appropriate.


Candidate Qualifications:

  • Strong understanding of Service Integration and Management Techniques and Third Party SLA reviews
  • Strong understanding of ITIL and IT Service Management platforms
  • Experience in implementation and planning of Process reengineering and organizational change management
  • Experience in providing the assessment of client requirements and integrated technical, business and service solutions.
  • Strong service design and transition experience
  • Excellent communication and writing skills and be customer service-oriented.

The ideal candidate will have/be (not all mandatory);

  • Experience working in a multi-sourced environment, sourcing/procurement experience also advantageous
  • Comfortable working with contracts, from negotiation through to unpacking contractual requirements and ensuring SLA compliance, building reporting to KPI's and SLA
  • Experience managing suppliers/vendors to deliver to SLA/contract
  • Confident managing stakeholders at all levels both internally and externally
  • Process design/introduction and re-engineering experience
  • Ability to understand contractual and service requirements
  • Excellent verbal, written and presentation skills, communicating clearly and concisely
  • Proficient with data analysis reporting tools such as MS Excel
  • Professional and adaptable communication style to match the customer
  • Customer service orientated, facilitating customer feedback and concerns to drive service improvement initiatives
  • Positive and proactive approach at every level and under pressure
  • ITIL and Project management certifications