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IT Service Management Consultant

  • Location:


  • Sector:

    Cloud, Infrastructure and Services

  • Job type:


  • Job functions:

    IT Service Management

  • Salary:

    £400 - £425 per day

  • Contact:

    Lewis Vyse

  • Contact email:

  • Job ref:


  • Published:

    9 days ago

  • Expiry date:


  • Startdate:


Join a fast-paced global environment embarking on a brand new programme of work, to convert multiple country-based technology functions into a single group-wide technology function. Central to this change, you will design and implement what those future services look like.

Rate: c. £425 per day (Outside IR35 - 6 months).

Location: Remote w/ London occasionally for workshops.

Responsibilities as IT Service Management Consultant:

  • Work with subject matter experts (SMEs) across multiple European countries to define both current and future services.
  • Create suitable templates for these service definitions and guide the SMEs through their use.
  • Ensure that the services are defined at a consistent level across the Group.
  • Work with the service owners to identify the skills, knowledge and tools required to deliver each future service.
  • Help the service owner scale the demand for new services in each country and create an appropriate sized team to deliver the services.
  • Work with the service owners to establish a basic but consistent level of SLAs for all services.
  • Working with the service delivery teams to cutover to the new service

To be successful as IT Service Management Consultant:

  • 5+ years experience in technology service management and implementation.
  • ITIL Service Management expertise or certification would be an advantage
  • Experienced at working with demanding stakeholders.
  • Comfortable working with technical specialists and C-level stakeholders.
  • Experience of organisational change management (e.g. stakeholder management, communications, training, change readiness assessment etc.) would be an advantage.

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