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IT Service Desk Team Leader/ 2nd & 3rd Line - O365, AD Networks

INSIDE IR35 - IT Service Desk Team Leader/ 2nd/3rd Line Engineer

As an IT Service Desk Team Leader, you will work collaboratively with other IT team members to create and maintain high-performance systems at large scale. You will use the right tool for the job (which might be the latest and greatest tech) and will take responsibility for delivering high-quality support on time and on spec.

You will be responsible for providing 2nd / 3rd line support for our both sites but mainly based on head office in Leicester. Working within a close-knit team, Key areas will include; on-premise and cloud support, Networking, Active Directory, servers, DNS, DHCP, Office 365, System Center configuration manager, Hyper-V, VMware, Firewall, PowerShell, and more.

Key Skills

  • 5+ experience within the industry

    • At least one professional Virtualisation certification that has been obtained within the last five years, i.e. VMware VCP (VMware vCenter Certified Professional) or similar.
    • 2nd / 3rd line support experience
    • On-premise and cloud support experience
    • Networking experience WAN / LAN / WLAN)
    • Active Directory / servers / Office 365 / virtualisation/ Firewall / PowerShell
    • Autopilot or Intune or other
    • A degree in Computer Science or a similar subject; or, an equivalent qualification or real-world experience.
    • Windows/Linux Server (Implementation/troubleshooting knowledge)
    • Experience working in a team with technical and non-technical colleagues.
    • Identifying vulnerabilities in our current IT infrastructure using tools like Nessus.
    • Logging vulnerabilities and monitoring
    • Continuous Improvement Co-Ordinator
    • Systems and Process Change Management
    • Customer Satisfaction Quality Control

    Any of the following would be a bonus, but are not essential:

    • Data Protection experience.
    • Risk Management Experience.
    • Microsoft Windows Technical Qualifications.
    • Cybersecurity Certifications

If you have the necessary skills, please apply now.