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IT Service Desk Manager

  • Job reference: 26813
  • Location: Guildford
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £31000 - £39000 per annum

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Position - IT Service Desk Manager

Location - Surrey

Salary - £31,000 to £39,000

I am currently working with a leading research university, who are actively seeking an IT Service Desk Manager. Reporting into the IT Services Manager, the IT Service Desk Manager will be responsible for the day to day running of the IT Service Desk including the supervision of the IT Service Desk team, providing advice and support to all users of the Universities IT Services across a broad range of technology Services (Infrastructure & Application).

Experience & Qualifications:

  • Expert Knowledge of IT Service Desk and Operational Support work practices, processes and procedures.
  • Proven analytical and problem-solving capability.
  • Demonstrable experience of leading and delivering first line customer support in a complex technical environment.
  • Knowledge of IT Service Management methodologies and industry best practice e.g. ITIL
  • Experience of Higher Education Sector.
  • Relevant professional qualification, at an specialist level e.g. ITIL Foundation V3 (2011) Certification or above.

To find out more please contact chris.byrne@lafosse.com on 0207 932 1672.

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