Accessibility Links

IT Service Desk Manager

  • Job reference: 26813
  • Location: Guildford
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £31000 - £39000 per annum
This vacancy has now expired.

Position - IT Service Desk Manager

Location - Surrey

Salary - £31,000 to £39,000

I am currently working with a leading research university, who are actively seeking an IT Service Desk Manager. Reporting into the IT Services Manager, the IT Service Desk Manager will be responsible for the day to day running of the IT Service Desk including the supervision of the IT Service Desk team, providing advice and support to all users of the Universities IT Services across a broad range of technology Services (Infrastructure & Application).

Experience & Qualifications:

  • Expert Knowledge of IT Service Desk and Operational Support work practices, processes and procedures.
  • Proven analytical and problem-solving capability.
  • Demonstrable experience of leading and delivering first line customer support in a complex technical environment.
  • Knowledge of IT Service Management methodologies and industry best practice e.g. ITIL
  • Experience of Higher Education Sector.
  • Relevant professional qualification, at an specialist level e.g. ITIL Foundation V3 (2011) Certification or above.

To find out more please contact on 0207 932 1672.

Related jobs
IT Systems Coordinator
  • Permanent
  • Hampshire
  • £20000 - £25000 per annum
  • Reference 27471
  • Currently we are looking for an IT Systems Coordinator to join a global financial services organisation. The position will be based in their Basingstoke office. The Systems Coordinator will support the bespoke sales applications and escalate to the 3rd party provider when required...
Read more
Solutions Delivery Technical Analyst
  • Contract
  • London
  • £220 - £250 per day
  • Reference AM111
  • A leading Education technology provider based in Central London are looking for an experienced solutions delivery technical analyst to start on a 6 month rolling contract. The role will involve working in the Technical Operations team, with a strong focus on stakeholder engagement, ideally starting as soon as possible...
Read more
SC Cleared Project Manager - Control and Monitoring
  • Contract
  • South East England
  • £400 - £450 per day
  • Reference 27784
  • Control and Monitoring Project Manager (SC cleared) Leading consultancy is seeking a SC Cleared Project Manager to lead the Control and Monitoring Project. The ideal candidate must be willing to travel between a number of customer sites such throughout Surrey, Hampshire, Berkshire and Bristol...
Read more