La Fosse Associates are currently partnered with a client who are looking to hire a Service Desk Engineer into their team. This role will be based in London with flexible working, initial 12 month contract, inside IR35 and paying £250 per day.
The majority of the team have been in their roles for 5+ years on contracts, and there is scope for this role to go on for a very long time as well.
Excellent interpersonal and communication skills. Strong business and technical writing skills. Experienced in delivering technical training.
Strong understanding of IT Service Management practices. Experience in using ITSM programs and the use of ServiceNow.
Excellent troubleshooting, technical/ creative problem-solving and analytical ability.
Strong presence and presentation skills
Knowledge of Windows Server. E.g. folder redirection, roaming profiles, distributed file system (DFS), permissions and shares.
Strong knowledge of Windows 7 and 10 operating systems
Strong knowledge of Apple, Android, and Blackberry mobile devices
Knowledge of Microsoft Active Directory and Active Roles interface
Knowledge of Cisco desktop phones and features
Knowledge of Virtual Desktop Infrastructure (VDI)
Knowledge of PC & server hardware (Dell, Lenovo, HP) and peripherals.