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IT Service Desk Engineer

La Fosse Associates are currently partnered with a client who are looking to hire a Service Desk Engineer into their team. This role will be based in London with flexible working, initial 12 month contract, inside IR35 and paying £250 per day.

The majority of the team have been in their roles for 5+ years on contracts, and there is scope for this role to go on for a very long time as well.

Experience Required:

  • Excellent interpersonal and communication skills. Strong business and technical writing skills. Experienced in delivering technical training.

  • Strong understanding of IT Service Management practices. Experience in using ITSM programs and the use of ServiceNow.

  • Excellent troubleshooting, technical/ creative problem-solving and analytical ability.

  • Strong presence and presentation skills

  • Knowledge of Windows Server. E.g. folder redirection, roaming profiles, distributed file system (DFS), permissions and shares.

  • Strong knowledge of Windows 7 and 10 operating systems

  • Strong knowledge of Apple, Android, and Blackberry mobile devices

  • Knowledge of Microsoft Active Directory and Active Roles interface

  • Knowledge of Cisco desktop phones and features

  • Knowledge of Virtual Desktop Infrastructure (VDI)

  • Knowledge of PC & server hardware (Dell, Lenovo, HP) and peripherals.