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IT Service Desk/End-User Support Lead

  • Job reference: 28361
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £50000 - £60000 per annum + benefits

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Position - IT Service Desk/End-User Support Lead

Location - London

Salary - up to £60,000 + benefits

I am working with a leading luxury retailer, who are actively seeking an IT Service Desk/End-User Support Lead. The IT Service Desk/End-User Support Lead will hold accountability for the team that provides technical support to users across all functions of the business (including Retail, Distribution and Corporate).

Knowledge, skills & experience:

  • Management and leadership of technical teams (with hands-on/escalation responsibility)
  • Understanding of retail IT operations and technology
  • Knowledge and working experience of all matters (i.e. installation, configuration, administration) related to End User Computing technologies, including:
    • Desktop, VMware VDI, terminal servers, thin client, and end user mobile computing (installation, configuration, administration)
    • Broad infrastructure technology concepts around software, hardware, networking, printing, data management, security, applications and end user interfaces.
    • Mature experience around Windows 7, Windows 10, Server 2008/2012 and MAC OS X
    • Android, Windows Phone, iPad and iPhone configuration and support
    • Active Directory, Desktop/Application Management (SCCM and AppV), JAMF Casper and AppSense
    • Cloud computing services including Office365 and collaboration technologies
    • Software licensing (in particular Microsoft & Adobe)
    • Printer configuration and support
    • Retail technologies (such as EPOS, PEDs & payment systems), understanding of PCI
    • Distribution warehousing technologies
  • Knowledge and/or a proven record of active participation in the delivery of the following specific types of end-user experience improvement-related projects:
    • End user services and/or desktop transformation and consolidation
    • Migration and implementation of client's key end-user platforms, such as client OS solutions, e.g. migrating from Windows 7 to Windows 10, productivity solutions, e.g. MS Office upgrades, and email solutions)
    • Digital workplace initiatives
  • Knowledge and/or working experience of ITIL based service management and operational support, disciplines, including Request Fulfilment, Incident, Problem and Change management & Continuous Service Improvement (CSI)
  • Certifications such as MSCP and ITIL would be advantageous

To find out more please contact on 0207 932 1672.

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