• London
Job types
  • Office Based
  • IT Services 

£35000 - £40000 per annum

  • 1st Line Support
  • Junior
  • AWS
Job reference


Interested in joining an international law firm who have a collaborative, high performance and forward thinking environment?

You’re role as IT Service Desk Analyst will mean you are the primary point of contact within the IT Service Desk, responsible for responding to incoming incidents and requests reported via all mediums.

Salary: up to £40,000

Location: Central London (On site)

You’ll need to provide a high level of customer service, so clear communication, the ability to multi task and remaining calm under pressure is vital for this role.

Key Responsibilities:

  • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement
  • Maintaining and updating incidents and requests via the Service Desk ITSM system
  • Alerting Service Desk Specialists and Managers of reoccurring incidents and potential issues
  • Escalating problems to the senior team members
  • Utilising and updating the knowledge base

Ideally you’ll have:

  • 1-3 years’ experience in IT Support with good troubleshooting and analytical skills
  • Knowledge of Windows 10, Microsoft Office 365 and Active Directory
  • Experience of logging tickets in ITSM call logging software
  • An understanding of the principles and practices of ITIL standards
  • Flexible approach to working with the ability to handle the demands of a constantly evolving workload

Sound like you? Please apply directly for more detail!

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