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IT Service Desk Analyst

  • Location:

    Birmingham

  • Sector:

    Cloud, Infrastructure and Services

  • Job type:

    Permanent

  • Job functions:

    Service Desk Analyst, IT Service Management, IT Services

  • Salary:

    £25000 - £28000 per annum

  • Contact:

    James Birdi

  • Contact email:

    james.birdi@lafosse.com

  • Job ref:

    77136_1651077537

  • Published:

    24 days ago

  • Expiry date:

    2022-05-15

  • Startdate:

    ASAP

Joining as Service Desk Analyst you will be a key player in supporting the business with regards to their IT systems, landing within a company that will support you in developing your abilities and knowledge.

Location: Birmingham

Salary: up to £28,000

Key Responsibilities:

  • 1st line support to the business with regards to all IT related issues

  • To retain ownership of incidents end to end until the issue is resolved

  • Produce documentation of procedures relating to 1st and 2nd line support

  • liaising with members of the IT department to ensure that they are kept up to date on relevant issues

What you'll have:

  • A positive, can-do attitude and excellent communication skills

  • Ability to set and manage customer expectations and deliver on promises

  • Working knowledge of Outlook and Exchange

  • Ability to troubleshoot problems experienced on desktop/portable machines to determine whether they are related to hardware, software, data, network issues or a combination of these issues

Sound interesting? Please apply directly for more detail.