Joining as Service Desk Analyst you will be a key player in supporting the business with regards to their IT systems, landing within a company that will support you in developing your abilities and knowledge.
Salary: up to £28,000
1st line support to the business with regards to all IT related issues
To retain ownership of incidents end to end until the issue is resolved
Produce documentation of procedures relating to 1st and 2nd line support
liaising with members of the IT department to ensure that they are kept up to date on relevant issues
What you'll have:
A positive, can-do attitude and excellent communication skills
Ability to set and manage customer expectations and deliver on promises
Working knowledge of Outlook and Exchange
Ability to troubleshoot problems experienced on desktop/portable machines to determine whether they are related to hardware, software, data, network issues or a combination of these issues
Sound interesting? Please apply directly for more detail.