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IT Service Desk Analyst

You will be joining a team who have a proven track record of promoting within (4 promotions in 2021!). This is within a rapidly growing organisation who have continually hired throughout the whole of 2020!

They will look to rapidly propel your career through the service desk and provide you with a platform to deliver first-class service to the business. Your role will manage calls, multi-task concurrent complex problems and be the first point of contact for the Technology Services Service Desk function.

Location: Stockport

Salary: up to £30,000 plus benefits

Your role as IT Service Desk Analyst

  • To ensure all supporting process, and documentation across the Service Management
    functions are maintained and adhered to without exception.
  • To escalate and liaise with L2 support, or associated resolver groups
  • To report thru clear communication in the first instance into the Service Desk Team Lead
  • To ensure and build a repeatable, first class level of Service Management function in accordance with ITIL
  • To assist in the Service Transition of services
  • To coach and mentor Service Desk Analysts

In order to be successful as IT Service Desk Analyst

  • 2 yrs experience in a similar role
  • Positive and flexible "can-do" outlook and a willingness to learn and grow.
  • Knowledge of micrsoft product suite

Sound interesting? Please get in touch with Lewis.Vyse@lafosse.com