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IT Service Delivery Manager (Managed Services)

  • Job reference: 42556
  • Location: Chertsey
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £70000 - £80000 per annum + benefits

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Position - IT Service Delivery Manager (Managed Services)

Location - Chertsey, Surrey (x1 day a week in London)

Salary - £70,000 - £80,000

I'm currently supporting an award-winning ITSM Consultancy, who are actively seeking an IT Service Delivery Manager.

Reporting into the Director of Business Systems & Process and a key role within the businesses SIAM Practice, the IT Service Delivery Manager will be responsible for building and managing the relationship with a VIP customer, internal teams and key suppliers/vendors to ensure a high level of service is consistently delivered across the end to end service.

This role requires a senior and highly experienced Service Delivery Manager with a deep understanding of Service Delivery, SLA Management and ITIL Processes in an operational environment, with a depth of experience managing Suppliers and an obsession with delivering excellence in Customer Service.

Required Skills and Capabilities:

  • ITIL practitioner/ intermediate certification (or equivalent experience)
  • Experience managing technical/operational support teams
  • Extensive previous experience in a Senior Service Delivery Manager and/or Service Manager role
  • Experience working in a multi-sourced environment an advantage
  • Comfortable working with contracts, from negotiation through to unpacking contractual requirements and ensuring SLA compliance, building reporting to KPI's and SLA's
  • Previous experience of managing customer facing operational staff in faced paced environments
  • Experience managing suppliers/vendors to deliver to SLA/contract
  • Confident managing stakeholders at all levels both internally and externally
  • Excellent verbal, written and presentation skills, communicating clearly and concisely
  • Proficient with data analysis reporting tools
  • Customer service orientated, facilitating customer feedback and concerns to drive service improvement initiatives

This is a fantastic opportunity to join a fast-growing and award-winning IT consultancy/service provider; to find out more please contact chris.byrne@lafosse.com on 07710 715 862.

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