Accessibility Links

IT Service Delivery Manager (Managed Services)

  • Job reference: 42556
  • Location: Chertsey
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £70000 - £80000 per annum + benefits

Position - IT Service Delivery Manager (Managed Services)

Location - Chertsey, Surrey (x1 day a week in London)

Salary - £70,000 - £80,000

I'm currently supporting an award-winning ITSM Consultancy, who are actively seeking an IT Service Delivery Manager.

Reporting into the Director of Business Systems & Process and a key role within the businesses SIAM Practice, the IT Service Delivery Manager will be responsible for building and managing the relationship with a VIP customer, internal teams and key suppliers/vendors to ensure a high level of service is consistently delivered across the end to end service.

This role requires a senior and highly experienced Service Delivery Manager with a deep understanding of Service Delivery, SLA Management and ITIL Processes in an operational environment, with a depth of experience managing Suppliers and an obsession with delivering excellence in Customer Service.

Required Skills and Capabilities:

  • ITIL practitioner/ intermediate certification (or equivalent experience)
  • Experience managing technical/operational support teams
  • Extensive previous experience in a Senior Service Delivery Manager and/or Service Manager role
  • Experience working in a multi-sourced environment an advantage
  • Comfortable working with contracts, from negotiation through to unpacking contractual requirements and ensuring SLA compliance, building reporting to KPI's and SLA's
  • Previous experience of managing customer facing operational staff in faced paced environments
  • Experience managing suppliers/vendors to deliver to SLA/contract
  • Confident managing stakeholders at all levels both internally and externally
  • Excellent verbal, written and presentation skills, communicating clearly and concisely
  • Proficient with data analysis reporting tools
  • Customer service orientated, facilitating customer feedback and concerns to drive service improvement initiatives

This is a fantastic opportunity to join a fast-growing and award-winning IT consultancy/service provider; to find out more please contact chris.byrne@lafosse.com on 07710 715 862.

Related jobs
Senior System Engineer
  • Permanent
  • West End
  • £55000 - £65000 per annum + Bonus and Excellent Benefits
  • Reference 41979
  • Position - Senior System / Cloud Engineer Location - Central London Salary - £55,000-£65,000 + Bonus + Benefits We are working with a market leading, global business that provide insights on consumer buying trends through their renowned digital platform. They are looking for a Senior Engineer to help drive the...
Read more
End User Services Engineer
  • Permanent
  • Docklands
  • £50000 - £60000 per annum + Bonus and Excellent Benefits
  • Reference 33499
  • Position - End User Services Engineer Location - Canary Wharf, London Salary - £50,000-£60,000 + Excellent Benefits We are working with one of the most influential businesses in today's ever changing world, they build world-class research, powered by the very latest technology. They are looking for an End Services...
Read more
Azure Team Lead
  • Permanent
  • Reading
  • £60000 - £70000 per annum + Bonus and Excellent Benefits
  • Reference 42221
  • Position - Azure Team Lead Location - Reading Salary - £60,000-£70,000 + Bonus + Benefits We are working with one of the UK's leading utilities company, based in Reading who are on a very exciting journey to modernise their IT Infrastructure. You will lead their newly formed Cloud and Operations team and will be...
Read more