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IT Service Delivery and Transition Manager

Reporting to the SMO Lead, your role will be one of the first permanent IT Service Management hires within a truly global data and consulting firm.

This is a greenfield ITSM environment where you will have autonomy to deliver the transition into a new support model, whilst owning and maturing processes along the way.

Location: Warwick or London (Flexible working)

Salary: up to £60,000 + bonus + benefits

Your role as IT Service Delivery & Transition Manager

  • Ongoing run the service introduction process, working closely with the business, and service provider to deliver the plans, interdependencies, schedule, and activities.
  • Working closely with business solutions team (applications focused) in a complex SAAS environment.
  • Actioning service improvement plans as required.
  • Responsible for managing the end-to-end service with the 3rd party provider.
  • Define the criteria to assess the readiness of the support model for go live.
  • Oversee the business change through transition.

In order to be successful as IT Service Delivery & Transition Manager

  • Proven background in service transition and service delivery, globally
  • Confident working in a complex SAAS environment
  • Applications focused ITSM experience.
  • ITIL certification
  • Ability to earn the trust of key stakeholders, including 3rd parties

Sound interesting? Please get in touch with Lewis.Vyse@lafosse.com