Accessibility Links

IT Service Delivery Analyst

  • Job reference: 34659
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £40000 - £45000 per annum + bonus and benefits

Sorry, this vacancy has now expired.

Please see our job results page to find our current open vacancies or take a look at our Specialisms below and go straight to your area.

BI, Data & Analytics, Change Management, Digital and Development, ERP and CRM Systems, Executive Leadership, Information and Cyber Security, Infrastructure & Cloud Services, Interim Management, Strategy & Architecture, or Work For La Fosse.

 

 

 

 Return to homepage.

Position - IT Service Delivery Analyst

Location - London

Salary - up to £45,000 (plus bonus & benefits)

I'm currently supporting a market-leading Wealth & Investment firm, who are actively seeking an IT Service Delivery Analyst. The IT Service Delivery Analyst will be required to manage the client relationship providing regular service reviews, incident escalations, and service level agreement tracking.

Key Responsibilities:

  • Be involved with the development, operation and continual improvement of the services
  • Take part in regular service reviews with the Digital business stakeholders
  • Take part in service reviews with the 3rd party suppliers
  • Manage the SLA's, targets and KPI's
  • Provide regular metrics on system performance
  • Identify and mitigate risks to the service
  • Work with support teams and Digital business stakeholders to identify problems and address accordingly

Skills, Knowledge & Experience Required:

  • A high degree of market awareness, with demonstrable experience of managing relationships with suppliers and customers.
  • Experience of process improvement and implementation.
  • ITIL v3 foundation desirable.
  • Experience of operating across the Service Management Lifecycle.
  • Familiarity with transactional services and digital payments, including provider integration and security accreditation.
  • Cast iron integrity in all dealings, both internal and external
  • "Break china" for the end-user, having the tenacity and confidence to challenge convention - support of the Business is everything IT stands for
  • Highly motivated self-starter

This is a fantastic opportunity for someone looking to step into or further develop their ITSM/Service Delivery Management experience in a leading Wealth & Investment firm; to find out more please contact chris.byrne@lafosse.com on 0207 932 1672.

Related jobs
SIAM Consultant
  • Permanent
  • London
  • £70000 - £85000 per annum + benefits
  • Reference 34830
  • Position: SIAM Consultant Location: London & Home Counties Salary: £70,000 - 85,000 plus benefits I'm currently supporting an award-winning ITSM Consultancy, who are actively seeking a SIAM Consultant to head up their new SIAM capability. The SIAM Consultant will be responsible for establishing the SIAM function...
Read more
Infrastructure Project Manager
  • Permanent
  • Thame
  • £60000 - £65000 per annum + Package
  • Reference 36635
  • Position: Infrastructure Project Manager Location: Thame, Oxford Salary: £60,000 - £65,000 + Package Infrastructure Project Manager required to join a world leading Hospitality organisation based in Thame, Oxford. The successful project manager will manage a portfolio of IT projects focused on infrastructure...
Read more
IT Application Support Analyst
  • Permanent
  • London
  • £45000 - £55000 per annum
  • Reference 36693
  • Position - IT Application Support Analyst Location - London Salary - £45,000 - £55,000 We are working with one of Europe's largest asset management firms with offices across 6 countries, and over $55 billion in assets under management. They are currently going through a period of huge growth and IT transformation...
Read more