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IT Service Delivery Analyst

  • Job reference: 34659
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £40000 - £45000 per annum + bonus and benefits

Position - IT Service Delivery Analyst

Location - London

Salary - up to £45,000 (plus bonus & benefits)

I'm currently supporting a market-leading Wealth & Investment firm, who are actively seeking an IT Service Delivery Analyst. The IT Service Delivery Analyst will be required to manage the client relationship providing regular service reviews, incident escalations, and service level agreement tracking.

Key Responsibilities:

  • Be involved with the development, operation and continual improvement of the services
  • Take part in regular service reviews with the Digital business stakeholders
  • Take part in service reviews with the 3rd party suppliers
  • Manage the SLA's, targets and KPI's
  • Provide regular metrics on system performance
  • Identify and mitigate risks to the service
  • Work with support teams and Digital business stakeholders to identify problems and address accordingly

Skills, Knowledge & Experience Required:

  • A high degree of market awareness, with demonstrable experience of managing relationships with suppliers and customers.
  • Experience of process improvement and implementation.
  • ITIL v3 foundation desirable.
  • Experience of operating across the Service Management Lifecycle.
  • Familiarity with transactional services and digital payments, including provider integration and security accreditation.
  • Cast iron integrity in all dealings, both internal and external
  • "Break china" for the end-user, having the tenacity and confidence to challenge convention - support of the Business is everything IT stands for
  • Highly motivated self-starter

This is a fantastic opportunity for someone looking to step into or further develop their ITSM/Service Delivery Management experience in a leading Wealth & Investment firm; to find out more please contact chris.byrne@lafosse.com on 0207 932 1672.

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